Refund Policy

Credits and API keys are digital goods, so once they are delivered we do not offer no-reason refunds. Failed payments, duplicate charges, and delivery errors are a different matter — we investigate those and make them right.

Last updated August 5, 2026

What we do not refund

Credits that have landed on your balance, or a first API key that was delivered successfully. Both are digital goods, and delivery completes our side of the transaction.
Change of mind after delivery — including choosing the wrong plan, entering the wrong email, or ordering twice by hand.
Credits already spent on API calls. Usage is billed per token as it happens and cannot be reversed after the fact.
Charges arising from a key you exposed. If a leaked key was used, that usage was authenticated and billed; tell us anyway and we will help you rotate the key and look at the pattern.

What we will investigate

A payment succeeded but credits never arrived, or the first API key was never delivered.
A suspected duplicate charge, a system error, or a mistake we made while correcting an order manually.
An order where the status, credited amount, or what was delivered clearly does not match what the page showed before you paid.
Billing you believe is wrong — for example usage charged against your balance that does not correspond to calls you made.

What to send us

The order number, the email you paid with, roughly when you paid, and what you actually saw go wrong.
For a top-up problem, the masked form of the API key or its lookup reference. Do not send us a full working key — mask it or rotate it first.
You can check an order and balance yourself first on the balance and usage lookup page; it often shows a credit that simply arrived later than the confirmation email.

How we decide

We reconcile the order record, the payment provider's status, and the delivery and usage logs, then tell you what they show.
Where the fault is ours, we fix it — normally by delivering what was missing or crediting the correct amount, and by refunding where that is the right remedy.
Where a request does not meet the conditions above, we say so and explain why rather than leaving it unanswered.
Approved refunds go back to the original payment method. How long it takes to appear depends on that provider, not on us.

Getting in touch

Start a refund or billing review from the contact page. Reaching us directly is faster than filing a dispute with your payment provider, and a chargeback freezes the account while it is open, which delays the fix.

Still have questions?

For anything about orders, credits, delivery, or your account, reach a human directly.

Contact support